any one in this group working for BPOs/KPOs or running training business for
services industries.. like retail, call centre etc..

Neeraj



>From: "Nair, Santosh1 [GTS]" <santosh1.nair@...>
>Reply-To: dce93@...
>To: <dce93@...>
>Subject: [dce93] Stephen Covey Management Guru
>Date: Tue, 28 Mar 2006 14:49:05 +0400
>
>Stressbusting gyan for all of you stressed out execs!!
>
>
>
>-----Original Message-----
>From: Gupta, Pankaj
>Subject: Stephen Covey Management Guru
>
>
>
>Dear All
>
>Makes very interesting reading and one to remember applying in our every
>day lives
>
>Happy reading
>
>
>
>The 90/10 Principle
>
>Author: Stephen Covey Management Guru
>
>10% of life is made up of what happens to you. 90% of life is decided by
>how you react. What does this mean?
>
>We really have no control over 10% of what happens to us. We cannot stop
>the car from breaking down. The plane will be late arriving, which
>throws our whole schedule off. A driver may cut us off in traffic. We
>have no control over this 10%. The other 90% is different. You determine
>the other 90%.
>
>How? By your reaction. You cannot control a red light., but you can
>control your reaction. Don't let people fool you; YOU can control how
>you react.
>
>Let's use an example. You are eating breakfast with your family. Your
>daughter knocks over a cup of coffee onto your business shirt. You have
>no control over what just have happened. What happens when the next will
>be determined by how you react.You curse. You harshly scold your
>daughter for knocking the cup over.
>
>She breaks down in tears. After scolding her, you turn to your spouse
>and criticize her for placing the cup too close to the edge of the
>table. A short verbal battle follows. You storm upstairs and change your
>shirt. Back downstairs, you find your daughter has been too busy crying
>to finish breakfast and get ready for school. She misses the bus. Your
>spouse must leave immediately for work.
>
>You rush to the car and drive your daughter to school. Because you are
>late, you drive 40 miles an hour in a 30 mph speed limit. After a
>15-minute delay and throwing $60 traffic fine away, you arrive at
>school. Your daughter runs into the building without saying goodbye.
>After arriving at the office 20 minutes late, you find you forgot your
>briefcase. Your day has started terrible. As it continues, it seems to
>get worse and worse. You look forward to coming home, When you arrive
>home, you find small wedge in your relationship with your spouse and
>daughter.
>
>Why? Because of how you reacted in the morning. Why did you have a bad
>day?
>
>A) Did the coffee cause it?
>B) Did your daughter cause it?
>C) Did the policeman cause it?
>D) Did you cause it?
>
>The answer is " D".
>
>You had no control over what happened with the coffee.
>How you reacted in those 5 seconds is what caused your bad day. Here is
>what could have and should have happened.
>
>Coffee splashes over you. Your daughter is about to cry. You gently say,
>"It's ok honey, you just need, to be more careful next time". Grabbing a
>towel you rush upstairs. After grabbing a new shirt and your briefcase,
>you come back down in time to look through the window and see your child
>getting onto the bus. She turns and waves. You arrive 5 minutes early
>and cheerfully greet the staff. Your boss comments on how good the day
>you are having.
>
>Notice the difference?
>Two different scenarios. Both started the same. Both ended different.
>
>Why? Because of how you REACTED.
>
>You really do not have any control over 10% of what happens. The other
>90% was determined by your reaction.
>
>Here are some ways to apply the 90/10 principle.
>If someone says something negative about you, don't be a sponge.
>
>Allow the comment to roll off like water on glass. You don't have to
>let the negative comment affect you! React properly and it will not ruin
>your day. A wrong reaction could result in losing a friend, being fired,
>getting stressed out etc.
>
>How do you react if someone cuts you off in traffic?
>
>Do you lose your temper? Pound on the steering wheel? A friend of mine
>had the steering wheel fall off) Do you curse? Does your blood pressure
>skyrocket? Do you try and bump them? WHO CARES if you arrive ten seconds
>later at work? Why let the cars ruin your drive?
>
>Remember the 90/10 principle, and do not worry about it.
>
>You are told you lost your job. Why lose sleep and get irritated? It
>will work out. Use your worrying energy and time into finding another
>job.The plane is late; it is going to mangle your schedule for the day.
>Why take out your frustration on the flight attendant? She has no
>control over what is going on.
>Use your time to study, get to know the other passenger.
>
>Why get stressed out? It will just make things worse.
>
>Now you know the 90-10 principle. Apply it and you will be amazed at the
>results. You will lose nothing if you try it.
>
>The 90-10 principle is incredible. Very few know and apply this
>principle.
>
>The result? Millions of people are suffering from undeserved stress,
>trials, problems and heartache.
>
>We all must understand and apply the 90/10 principle.
>
>It CAN change your life!!!
>
>
>
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