---

From:  "Vikas Gupta" <Vikas_Gupta02@...>
Reply-To:  dce93@...
To:  <dce93@...>
Subject:  RE: [dce93] Stephen Covey Management Guru
Date:  Mon, 10 Apr 2006 10:12:16 +0530
>
>I have a close friend who conducts training for retail and banking
>space.
>
>Warm regards
>
>Vikas Gupta  |  Group Manager Sales South Asia-  Finacle
>
>
>
>-----Original Message-----
>From: dce93@... [mailto:dce93@...] On Behalf
>Of Neeraj Vashisth
>Sent: Friday, March 31, 2006 12:00 AM
>To: dce93@...
>Subject: RE: [dce93] Stephen Covey Management Guru
>
>any one in this group working for BPOs/KPOs or running training business
>for
>services industries.. like retail, call centre etc..
>
>Neeraj
>
>
>
> >From: "Nair, Santosh1 [GTS]" <santosh1.nair@...>
> >Reply-To: dce93@...
> >To: <dce93@...>
> >Subject: [dce93] Stephen Covey Management Guru
> >Date: Tue, 28 Mar 2006 14:49:05 +0400
> >
> >Stressbusting gyan for all of you stressed out execs!!
> >
> >
> >
> >-----Original Message-----
> >From: Gupta, Pankaj
> >Subject: Stephen Covey Management Guru
> >
> >
> >
> >Dear All
> >
> >Makes very interesting reading and one to remember applying in our
>every
> >day lives
> >
> >Happy reading
> >
> >
> >
> >The 90/10 Principle
> >
> >Author: Stephen Covey Management Guru
> >
> >10% of life is made up of what happens to you. 90% of life is decided
>by
> >how you react. What does this mean?
> >
> >We really have no control over 10% of what happens to us. We cannot
>stop
> >the car from breaking down. The plane will be late arriving, which
> >throws our whole schedule off. A driver may cut us off in traffic. We
> >have no control over this 10%. The other 90% is different. You
>determine
> >the other 90%.
> >
> >How? By your reaction. You cannot control a red light., but you can
> >control your reaction. Don't let people fool you; YOU can control how
> >you react.
> >
> >Let's use an example. You are eating breakfast with your family. Your
> >daughter knocks over a cup of coffee onto your business shirt. You have
> >no control over what just have happened. What happens when the next
>will
> >be determined by how you react.You curse. You harshly scold your
> >daughter for knocking the cup over.
> >
> >She breaks down in tears. After scolding her, you turn to your spouse
> >and criticize her for placing the cup too close to the edge of the
> >table. A short verbal battle follows. You storm upstairs and change
>your
> >shirt. Back downstairs, you find your daughter has been too busy crying
> >to finish breakfast and get ready for school. She misses the bus. Your
> >spouse must leave immediately for work.
> >
> >You rush to the car and drive your daughter to school. Because you are
> >late, you drive 40 miles an hour in a 30 mph speed limit. After a
> >15-minute delay and throwing $60 traffic fine away, you arrive at
> >school. Your daughter runs into the building without saying goodbye.
> >After arriving at the office 20 minutes late, you find you forgot your
> >briefcase. Your day has started terrible. As it continues, it seems to
> >get worse and worse. You look forward to coming home, When you arrive
> >home, you find small wedge in your relationship with your spouse and
> >daughter.
> >
> >Why? Because of how you reacted in the morning. Why did you have a bad
> >day?
> >
> >A) Did the coffee cause it?
> >B) Did your daughter cause it?
> >C) Did the policeman cause it?
> >D) Did you cause it?
> >
> >The answer is " D".
> >
> >You had no control over what happened with the coffee.
> >How you reacted in those 5 seconds is what caused your bad day. Here is
> >what could have and should have happened.
> >
> >Coffee splashes over you. Your daughter is about to cry. You gently
>say,
> >"It's ok honey, you just need, to be more careful next time". Grabbing
>a
> >towel you rush upstairs. After grabbing a new shirt and your briefcase,
> >you come back down in time to look through the window and see your
>child
> >getting onto the bus. She turns and waves. You arrive 5 minutes early
> >and cheerfully greet the staff. Your boss comments on how good the day
> >you are having.
> >
> >Notice the difference?
> >Two different scenarios. Both started the same. Both ended different.
> >
> >Why? Because of how you REACTED.
> >
> >You really do not have any control over 10% of what happens. The other
> >90% was determined by your reaction.
> >
> >Here are some ways to apply the 90/10 principle.
> >If someone says something negative about you, don't be a sponge.
> >
> >Allow the comment to  roll off like water on glass. You don't have to
> >let the negative comment affect you! React properly and it will not
>ruin
> >your day. A wrong reaction could result in losing a friend, being
>fired,
> >getting stressed out etc.
> >
> >How do you react if someone cuts you off in traffic?
> >
> >Do you lose your temper? Pound on the steering wheel? A friend of mine
> >had the steering wheel fall off) Do you curse? Does your blood pressure
> >skyrocket? Do you try and bump them? WHO CARES if you arrive ten
>seconds
> >later at work? Why let the cars ruin your drive?
> >
> >Remember the 90/10 principle, and do not worry about it.
> >
> >You are told you lost your job. Why lose sleep and get irritated? It
> >will work out. Use your worrying energy and time into finding another
> >job.The plane is late; it is going to mangle your schedule for the day.
> >Why take out your frustration on the flight attendant? She has no
> >control over what is going on.
> >Use your time to study, get to know the other passenger.
> >
> >Why get stressed out? It will just make things worse.
> >
> >Now you know the 90-10 principle. Apply it and you will be amazed at
>the
> >results. You will lose nothing if you try it.
> >
> >The 90-10 principle is incredible. Very few know and apply this
> >principle.
> >
> >The result? Millions of people are suffering from undeserved stress,
> >trials, problems and heartache.
> >
> >We all must understand and apply the 90/10 principle.
> >
> >It CAN change your life!!!
> >
> >
> >
> >***********************************************************************
> >Please visit our global website at http://www.kpmg.com
> >***********************************************************************
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> >
>
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